FAQ
- SHIPPING & DELIVERY
Where do orders ship from?
All orders are shipped from our warehouse in California, USA.
When will my order ship?
Orders are processed within 3-5 business days, Monday to Friday.
How long does delivery take?
Delivery times vary depending on your location and shipping method. Once shipped, you will receive tracking information to monitor your package.
- RETURN & EXCHANGE
What is your return policy?
We offer returns for eligible items within 7days of delivery.
How can I cancel or change my order?
Our team processes orders quickly to ensure timely shipping. Once an order is submitted, cancellations or modifications cannot be guaranteed. Please note that cancellations may not include reimbursement for processing fees, such as credit card transaction fees. For assistance, contact our Customer Care Team.
What items are non-returnable?
Certain items, such as final sale products, lingerie, swimwear, and accessories, may be non-returnable for hygiene reasons. Please check the product description or our Return Policy for details.
- OTHERS
Do you restock sold-out items?
We frequently restock popular items. If an item is sold out, consider signing up for restock notifications on the product page.
How can I contact customer service?
For any inquiries, please reach out to our Customer Care Team at [email protected]
Do you offer discounts for bulk orders or wholesale?
Yes! For wholesale inquiries or bulk orders, please contact us directly at [email protected]